Privacy Policy

Last Updated: July 15, 2023

1. Introduction

Aussie Adventures ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our tours, or otherwise interact with us.

By using our services, you consent to the practices described in this Privacy Policy. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide to Us

This includes information you provide when you:

• Book a tour or make an inquiry
• Create an account on our website
• Subscribe to our newsletter
• Participate in surveys or promotions
• Contact our customer service team

This information may include:

• Contact information (name, email address, phone number, postal address)
• Passport or identification details (for booking purposes)
• Payment information (credit card details, billing address)
• Travel preferences and special requirements
• Dietary restrictions or health information relevant to your tour
• Demographic information (age, gender, nationality)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and geographical location
• Browser type and version
• Operating system
• Referral source
• Length of visit, page views, and website navigation paths
• Information about the timing, frequency, and pattern of your service use

We collect this information using cookies and similar technologies. Please see our Cookie Policy for more details.

2.3 Information from Third Parties

We may receive information about you from third parties such as:

• Business partners (e.g., travel agencies, accommodation providers)
• Payment processors
• Social media platforms (if you interact with us through these platforms)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Providing Services

• Processing and confirming your tour bookings
• Providing customer support and responding to inquiries
• Facilitating your travel arrangements (including liaising with accommodation providers, transportation services, and guides)
• Managing your account and preferences

3.2 Communication

• Sending booking confirmations and updates
• Providing essential information about your tour
• Sending newsletters and marketing communications (with your consent)
• Requesting feedback on our services

3.3 Business Operations

• Improving our website and services
• Analyzing usage patterns and trends
• Training our staff
• Processing payments and preventing fraud
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract: Processing necessary for the performance of our contract with you (e.g., booking and providing tours)
• Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests don't override your rights
• Consent: Processing based on your specific consent (e.g., for marketing communications)
• Legal Obligation: Processing necessary to comply with legal requirements

5. Information Sharing and Disclosure

We may share your personal information with:

5.1 Service Providers

We share information with third-party service providers who help us operate our business, including:

• Accommodation providers and tour operators
• Payment processors
• Customer service providers
• Marketing and analytics partners
• IT and cloud services providers

These service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

5.2 Legal Requirements

We may disclose your information when required by law, including:

• In response to a court order or legal process
• To comply with government regulations
• To protect our rights, privacy, safety, or property
• To protect against legal liability

5.3 Business Transfers

If Aussie Adventures is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access, correct, or update your personal information. You can do this by:

• Logging into your account (if you have one)
• Contacting us using the information in the "Contact Us" section below

7.2 Data Portability

In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format, or to request that we transfer it to another controller.

7.3 Deletion

You may request that we delete your personal information in certain circumstances. Please note that we may be required to retain certain information for legal, accounting, or compliance purposes.

7.4 Objection and Restriction

You may object to our processing of your personal information or request that we restrict the processing of your information in certain circumstances.

7.5 Marketing Preferences

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account
• Contacting us using the information in the "Contact Us" section below

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, damage, or destruction. These measures include:

• Encryption of sensitive information
• Secure storage systems
• Regular security assessments
• Staff training on data protection
• Access controls and authentication procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

As we operate globally, your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer your information to other countries, we implement appropriate safeguards to ensure that your information receives adequate protection, including:

• Using approved standard contractual clauses
• Ensuring recipients adhere to appropriate data protection standards
• Obtaining your consent for specific transfers where required

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

If we make material changes to how we treat your personal information, we will notify you through a notice on our website or by email prior to the change becoming effective.

13. Contact Us